FAQ/Trouble Shoot
Issue Tauri 7"
Q: If my device shows black screen with coding what should I do? A: You need to provide your device serial number to our support. Please contact support@glortystargroup.com for firmware update support
Device stuck on 'Initializing, please wait' each morning
We are finding that when we come into the office most mornings the screen is stuck on 'initializing, please wait' and we then have to reboot to resolve. You can tap and hold your finger on screen for 5 seconds and enter "0000" to access TAURI ...
GAD101-A Temperature Check Tablet -Is there a calibration issue or some way to access to remediate?
Question We have the the 10" Tauri temperature sensing tablet. We are discovering that it is taking correct temperatures for several attempts, after the 4-5 reading, the machine is reading elevated temperatures. Nurses are using for COVID readings. ...
Update TAURI
We received the unit with 3.0.2. we need APK for 3.1.2. Answer The most updated version of our Tauri is V3.2.6 You can check the update of the firmware of Tauri with internet connected and updating by OTA update. Go to settings, enter the password ...
Tauri 7" update firmware and connecting to Star Control / Tauri Cloud
Problem We want to test with the Star Control and Tauri Cloud for a customer of us who asked for regular reporting. 1) First of all I want to update the Tauri 7" to the most recent version. but update firmware doesn't work. I can start the update. ...
When a person walks up to the screen, aligns their face, and is checked for temperature, the name field under the photo comes up as NULL. When we got the device it used to display the name
Would you be able to Make sure that the photo is taken the person with the full face, that is photo is a clear photo? Once it is stored in Tauri, it should preform the same. Or, did you change the area/ placement of TAURI ? Ensure that there is ...