Trouble Shoot
How to firmware upgrade by USB?
The below is the instructions on how you can updateour tablet with a USB thumb drive, please note that to receive the firmware itself, you will still need to contact us at sales@glorystargroup.com to receive your firmware, provided that you provide ...
How to update firmware by Computer?
The below is the instructions on how to update firmware by computer to our android series of tablets. We usually use this only when the tablet is stuck or when the updating by USB does not work. For the actual firmware, you will need to contact us at ...
Factory Reset after system crash or no response to the touch screen
How to change between Landscape and Portrait Viewing of the tablet ?
Home page mode navigation (Landscape vs. Portrait) While most of usability features have been designed to be similar between both portrait and landscape modes, the main difference is the gesture used to navigate between the different modes. In the ...
What if there is a Dark Screen
Connect the tablet with a monitor through an HDMI Cable and see whether there are any images displayed through the HDMI Cable. If you see the images through the HDMI cable, it means that there are no issue with the main PCBA board, but maybe the ...
How to preform a FACTORY RESET
Please note that if you preform a factory reset, all the datas in the device will be erased.
Glory Star Nebula to Android default launcher
Request for firmware update Per the instructions on your site for reverting our Glory Star Nebula to Android default launcher, we are requesting the firmware update required. We are aware that once we revert to Android, we could only revert back to ...
Failure to boot up
I have a tablet model GAD010-A. It will not boot up, sits with the glorystar logo spinning. By holding the reset button on power up it will go to the screen shown below, but i cant do anything more. (cant select anything) What can i do? Solution 1. ...
How do I access the context menu of IVIEWER an Android app?
I am using an Android app called iViewer on Nebula 10" and 21". I managed to install it but I can't access the iViewer setting/context menu to set its GUI options. I need to access the GUI options to let it know where to load the code. In previous ...
Batteries for Nebula
I just purchased Nebula tablets. According to the listing on Amazon, the tablets should have included batteries. I went to the settings on the tablets of all 6 tablets and I do not see the battery status. How do determine if the tablets have ...
Android recovery
We have an NEB 21.5” Android 5.1 tablet. Someone have created a unknown PIN on it, and we have to factory reset it. How do we do that ? Solution - you need to re-flash the tablet with Glory Star firmware. Please contact your account manager, there ...
How come connecting an External Camera with the Nebula tablets and the native quality on the tablet was not very good
How come connecting an external camera with the Nebula tablets and the native quality on the tablet was not very good (compared to connecting the camera with PC)? After some investigation and internet searching they believe the problem is relating to ...